Customer Service Agreement

Mission

We at Excel Custom Contractors, LLC. are established on a foundation of trust and integrity. We believe and are devoted to exceeding the customers’ expectations with the highest quality workmanship, and have positioned ourselves to handle all the needs of their properties.

Goals

  • To serve our customers and provide preventive services to their entire property.
  • To provide the most complete and cost effective services to our customers.
  • To provide custom and personalized service to work with each customer to determine their lifestyle, expectations, schedule and performance goals.

We provide the highest quality employees available to the industry!

Services provided are as follows

  • One complete exterior and one complete interior inspection annually.
  • All our services are supported by a unique and an all inclusive quality program.
  • To communicate with the customer the services that could be provided and make suggestions for improvements.
  • Most services provided on a time and material basis, with estimated hours on larger projects. Project estimates will be provided as requested.
  • Additional 2% Excel Loyal Customer Rewards Credits used toward future work.
  • Veteran and senior citizen discounts.
  • Loyal customer discount hourly rates on existing and future work.
  • Preferential treatment on all service calls.
  • 24 hour emergency service at standard rates.
  • Substantially discounted estimate prices for all major projects
  • Each customer will be assigned an Project Manager to oversee all aspects of the customers’ property.
  • The Project Manager will identify any products or services that could be beneficial to the customer.
  • The Project Manager will maintain continual contact with customer and organize all the services provided to the property.
  • Receive Excel Loyal Customer Rewards credits on all services received.
  • Excel preferred network of contractors at the most competitive bids available; such as plumbing, electrical, HVAC, refrigeration/appliance services, cleaning, lawn care, snow removal.

Financial Commitment

  • Annual Spring Complete Exterior Inspection at $59.00 ($275.00 value).
  • Annual Fall Complete Interior Inspection at $59.00 ($275.00 value).
  • Customer is eligible for up to 5% discounts for work being estimated.
  • All work performed on a Time & Material (T&M) basis will be billed at a 20% discount, unless a signed estimate for a particular job is received.
  • All work performed on a T&M basis, materials will be billed at only a 10% mark up.
  • Customer will sign all work time sheets at the end of each work project and will make payment upon receipt.
  • Customer shall give Excel Custom Contractors, LLC. the first opportunity to work on new projects, but is not obligated to use them exclusively.